We here at Moore Veterinary Care want to ensure our clients that we are doing out part to having a safe and clean environment. If you have any upcoming appointments with us, we request that you not bring additional guests as we wish to keep foot traffic to a minimum. If you are feeling the least bit sick, please contact the clinic for rescheduling. We want to keep our clients, patients and staff safe through this stressful time.
In light of the current coronavirus (COVID-19) situation, we are stepping up our care as much as possible to exceed the most stringent guidelines. This includes ‘social distancing’ to help ensure the well-being of your clients and our staff.
-With this in mind, we have introduced a process where pet owners can feel safe in their cars, while we care for their pets. Here’s how it works...
*From 9:00am - 5:00pm (Monday, Tuesday and Friday) and 9:00am - 12:00pm (Wednesday and Thursday) when your client arrives to Moore Vet Care, they can call us from the car informing us that they have arrived.
*For appointments: We will ask your client to wait in their car for an assistant. Following the doctor’s examination, they will either be contacted by phone to consult with the doctor or directed to a freshly sanitized consultation room.
*For emergencies: We will escort the pet owner to an assigned area for triage, and to collect pertinent information from the pet owner, after which the pet owner will be asked to return to their car to minimize contact.
*For pick-up appointments: A doctor’s assistant will come out to the vehicle with the patient, medications, and discharge instructions. If discharge instructions are not available, we will inform the pet owner that we will email them as soon as possible, and/or arrange a phone discharge appointment with the doctor.
*For medication pick-up/refill: A doctor’s assistant will come out to the vehicle with medications and instructions.